At Perkinsdory Store, we take pride in offering beautifully curated collections of blouses, dresses, petite clothing, and swimwear. While we strive for perfection in every stitch and seam, we understand that sometimes an item may not meet your expectations. Our returns policy is designed with the same care and attention we put into selecting our fashion collections.

Our Returns Policy

We gladly accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on swimwear unless the hygienic liner is intact and the item is unworn. Holiday specials and sale items are final sale unless faulty.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Perkinsdory Store purchase:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order with your request
  2. Complete the return request form (template provided below)
  3. Wait for approval – Our Belfast-based team will review your request within 2 business days
  4. Package your return – Once approved, we’ll provide return instructions
  5. Ship your return – You’re responsible for return shipping costs unless the item is faulty

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Perkinsdory Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item details: – Product Name: – Size: – Reason for return/exchange: Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank
  • Original shipping costs are non-refundable

Exchange Process

For exchanges:

  • We’ll ship your new item once we receive the original
  • You’ll be responsible for shipping costs for both the return and the new item
  • If the exchange item is of higher value, you’ll need to pay the difference

Damaged or Faulty Items

If your item arrives damaged or faulty:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange a free return and full refund or replacement

International Returns: As we serve customers globally (excluding some Asian and remote areas), please note that international returns may be subject to customs fees which are the customer’s responsibility.

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team in Belfast. We’re here to ensure your Perkinsdory Store experience is as flawless as our petite clothing collections.